Reference

What Governs Your Account and Access on taka25

Your access to taka25 — including account registration, payments via bKash, Nagad, or Rocket, and use of any game or market — is subject to the legal terms set out here.

Account eligibility rulesJurisdiction-dependent accessbKash, Nagad, Rocket payment termsData and privacy rightsContact and dispute paths
taka25 What Governs Your Account and Access on taka25
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Account security and data handling are not afterthoughts here. Every account uses encrypted login, and payment details you submit for bKash, Nagad, or Rocket are not stored in plain form on our systems. Here is what you can expect from us on the four areas that matter most.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable law after closure. You may request a copy of your data at any time through our support email.

Cookie Use

We use cookies to keep your session active, remember your preferred wallet type, and understand which parts of the platform you use most. You can adjust cookie settings in your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you believe your account has been accessed without your consent, contact us immediately via live chat so we can freeze the account.

Requesting Changes

To update your registered details, correct inaccurate data, or request account deletion, send a written request to support with your account email. We aim to action data requests within a reasonable period.

LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about these terms, a data request, or a dispute over an account decision, use the channels below. For wallet-related legal queries — for example, a bKash or Nagad payment that was held during a compliance review — include your transaction reference when you write to us so we can trace it without delay.

Live Chat Reach our account team directly through the chat window on site. For legal queries, state the subject as Policy or Account Dispute at the start of your message.
Email Support Send detailed legal or data requests to our support address. Include your registered account email and the specific policy section your query relates to.
Account Help Centre The Help Centre covers common questions about account eligibility, payment holds involving Rocket or Nagad, and how to request account closure or data deletion.

Questions We Get Asked About These Legal Terms

These are the questions we hear most often about eligibility, data rights, account decisions, and payment holds. If your question is not covered here, our live chat team can help directly.

No. Whether access is lawful depends on your own local law and eligible region. We ask you to confirm eligibility when you register, but that confirmation is your legal responsibility, not ours.

Both taka25 payment terms and your wallet provider's own policies apply. For bKash and Nagad deposits, refer to your wallet app's terms alongside ours for the complete picture.

Yes, if a compliance review raises an eligibility question. We will contact you at your registered details before restricting access and give you a clear window to respond.

Send a written request to our support email from your registered account address. Include your account details and state that you are making a data access request. We will action it within a reasonable period.

We retain records for the period required by applicable law after closure. You can request deletion of data beyond that legal minimum by contacting us through the support email channel.

We publish a new effective date here whenever terms change. Continuing to use the account after that date means you accept the updated version. Closing your account before that date is the correct step if you disagree.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.